CUSTOMER CARE
We always value honesty and clarity in our relationships. We always make sure what problems are there and try to solve them as soon as possible. Please feel free to let us know to our email address any issues relating to shipping, tea or teaware or any other disservices. We sincerely hope to see you soon to Hubei, China or Nepal to experience tea making and the traditional livelihoods of people in these pristine mountains.
PRIVACY & SAFETY
Please do not reveal to the general platforms any personal numbers or private sensitive information, apart from the payment process which is absolutely safe and efficient. If some mistakes like these may occur, anyway, you can always trust our professionality and human moral values.
WHOLESALE INQUIRIES
We are open and very willing to sell our teas wholesale and make wholesale agreements in any part of the world.
Feel free to contact Giacomo or MengYing at our email: hermitagetea@gmail.com
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
- Offline Payments